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Productive Problem Solving with Your Customers
By Lindsay Frankel with James Hardie Providing outstanding customer support isn’t always intuitive, but it’s an essential part of a successful service-based business, like contracting or building. Just as learning your trade required training and practice, delivering a great customer experience means learning and regularly using effective strategies. That’s especially true when it comes to dissatisfied customers. Logic dissolves when emotions get heated, and straightforward techniques, such as maintaining a friendly demeanor, become more challenging. Whether a customer is angry because you made a mistake (it happens) or because of circumstances outside of your control, you’ll need to take responsibility […]
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The Most Popular James Hardie Siding Colors
by Lindsay Frankel with James Hardie Whether you’re building or remodeling, choosing new siding is an opportunity to wrap your home in a color that resonates with you. It’s important to think about curb appeal and resale value, but you can also express your individual style through your choices. Just remember that when you choose a siding color, you’re in it for the long haul, according to design expert Beth R. Martin. “Since Hardie products will last many years, you’ll want to make a decision that feels timeless, not trendy” she says. That may be why one of the most […]
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Six Tips for Leister Welding Machine Maintenance
Your Leister equipment is more than just an investment. It’s also a lifeline for your commercial roofing company. If your heat gun or robot isn’t working, you can’t work. And if you can’t work, you’re not getting paid. Plus, your projects might fall behind schedule, which could lead to unnecessary expenses and, ultimately, unhappy customers. You can avoid most of this stress by taking good care of your Leister equipment. And we can help. Roofers Mart is an authorized Leister sales and service center, and our in-house Leister technician, Adam Cummings, is one of the best in the region. Here […]
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Roofers Mart: Your Local Resource for Everything Leister
Commercial roofers know Leister makes the most dependable welding guns and robots on the market, but their products aren’t cheap. You can protect your investment by getting all your Leister equipment serviced and repaired by Roofers Mart’s authorized Leister technician, Adam Cummings. Meet Adam You rely on your Leister equipment to get your jobs done, and every day your robots and heat guns sit at a repair shop waiting to be serviced is a day you’re not up on a roof getting paid. That’s why Roofers Mart customers take all of their Leister tools to our in-house technician, Adam Cummings. […]
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Tips for Taking Before & Afters
How to Photograph a House Before and After a Siding Renovation by Michael Buck | James Hardie It’s a well-worn saying, but a picture is still worth a thousand words. They can be worth even more if the pictures look good and tell a story. As a siding contractor, photos of your work can be one of the most powerful tools in your marketing toolbox. They are visual proof of your craftsmanship and help potential customers see what’s possible for their own home. The best part: you can do this yourself! Nearly every smartphone has a high-definition camera. With a […]
Read MoreBlog posts contain information created from a variety of sources by both internal and third-party writers. The opinions and views expressed do not necessarily represent those of Roofers Mart. The content is intended for informational purposes only. It is not intended to constitute financial, accounting, tax or legal advice. Roofers Mart cannot guarantee the information's accuracy, reliability, and completeness. In no event shall Roofers Mart be held responsible or liable for errors or omissions in the content or for the results, damages or losses caused by or in connection with the use of or reliance on the content.